Privacy Policy — 1111 BD's commitment to protecting your information

Welcome to 1111 BD. This Privacy Policy explains how 1111 BD collects, uses, stores, and protects your personal information. By using our website or mobile app, you agree to this Privacy Policy.

We believe transparency is the foundation of trust. This policy is written in plain language so you can clearly understand what happens with your data. 1111 BD follows international data protection standards and treats the privacy of our users as the highest priority.

This Privacy Policy applies to the https://1111bd.wine website, the 1111 BD mobile app, and all related services. If you disagree with any part of this policy, please discontinue use of our services and contact us.

1111 BD collects several types of information, which can be grouped into two categories — what you provide voluntarily and what is collected automatically.

We only collect information that is necessary to provide our services. Collecting unnecessary or excessive data goes against our policy.

1111 BD collects information through several methods. Here is what you should know about each:

• Registration form: When you open an account with 1111 BD, you voluntarily provide your name, mobile number, and date of birth.
• KYC verification process: You may be asked to upload a photo of your National ID or passport for identity verification.
• Payment processing: Mobile banking numbers and transaction details are automatically collected during deposits or withdrawals.
• Browsing activity: Your visits, page views, and click data on our website are collected via cookies and log files.
• Support Contact: When you contact our support team via email or chat, those conversations are recorded.
• Mobile App: While using the app, your device ID, operating system version, and app usage data are collected automatically.

1111 BD uses your information only for specific, defined purposes. We never use your data for anything unrelated:

• Account Management: To create and manage your account, verify logins, and ensure account security.
• Service delivery: To deliver betting, casino games, and live gaming services without interruption.
• Payment processing: To process deposit and withdrawal requests accurately and without delay.
• Identity verification (KYC): To verify age, prevent fraud, and meet legal obligations.
• Customer Support: To address your questions, complaints, and issues.
• Personalized experience: To recommend games and promotional offers tailored to your preferences.
• Security & fraud prevention: To detect suspicious activity and keep your account secure.
• Legal compliance: To comply with AML (Anti-Money Laundering) regulations and other legal requirements.
• Service improvement: To improve our platform's technology and add new features.

If your data is used for any purpose beyond those stated above, we will obtain your prior consent.

1111 BD never sells your personal information to third parties. However, in limited circumstances, information may be shared with trusted partners:

• Payment Processor: To process transactions with payment gateway providers such as bKash, Nagad, and Rocket.
• Technology providers: With gaming software and server hosting providers — under strict confidentiality agreements.
• Law enforcement: When required by a court order or valid legal process.
• Fraud prevention agencies: For investigating suspicious activity.

Whenever information is shared with third parties, they may only use it for the specific purpose for which it was provided. They are contractually bound to uphold our privacy standards.

1111 BD uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser.

You can block or delete cookies at any time through your browser settings. However, disabling certain essential cookies may affect the functionality of some features on the site.

1111 BD uses industry-standard security measures to keep your data safe. Protection is ensured at every level:

• SSL/TLS encryption: All data transmissions are secured with 256-bit SSL encryption.
• Database Encryption: All stored sensitive information is kept in encrypted form.
• Two-Factor Authentication (2FA): An added layer of security to protect your account.
• Firewall & DDoS protection: Server-level protection against cyberattacks.
• Regular security audits: Periodic security reviews conducted by independent third-party experts.
• Staff training: Staff receive regular training on data protection.

Data retention period: Your data is retained for as long as your account remains active. Even after account closure, certain information may be kept for up to 5 years due to legal obligations. After this period, your data is securely deleted.

As a member of 1111 BD, you have important rights over your personal information. We respect these rights and make every effort to fulfill them as promptly as possible:

To exercise any of these rights, email our support team: support@1111bd.wine. We will respond to your request within 30 business days.

1111 BD strictly limits its services to users aged 18 and above. We do not knowingly collect or process personal information from anyone under the age of 18.

• Date of birth is verified at registration, and minors are not permitted to create an account.
• Age verification is mandatory as part of the KYC process.
• If any minor's data is found in our system, it is deleted immediately and the associated account is closed.
• If parents believe their child has used our platform, please contact us immediately at support@1111bd.wine.

If you have any questions, comments, or concerns about this Privacy Policy, please get in touch with us:

• Email: support@1111bd.wine
• Live Chat: Chat button in the bottom-right corner of the website
• Support hours: 7 days a week, 24 hours a day

Policy updates: We may update this Privacy Policy from time to time. For significant changes, we will inform you by email or via a notice on the site. Continued use of the platform after any changes constitutes your acceptance of the updated policy.